If your invoice becomes overdue, the following steps will be taken:
1. Grace Period:
- After the invoice due date, a grace period of five (5) days will be provided. During this time, your services will remain active, but you’ll receive reminder notifications to settle the outstanding payment.
2. Late Fees:
- If payment is not made within the grace period (5 days), a late fee may be applied to your account as per our billing policy. The late fee will be added to the overdue invoice.
3. Service Suspension:
- If the invoice remains unpaid after the grace period, your services (such as hosting, domain services, and any additional products) will be suspended. During suspension, your website and associated services will be temporarily unavailable until payment is received.
4. Reactivation:
- Once the overdue payment is made, your services will be reactivated. This process may take some time depending on the service, but most accounts are restored within a few hours after payment is confirmed.
5. Service Termination:
- If the invoice remains unpaid for 30 days, your account will be permanently terminated, resulting in the loss of data, hosting services, and domains associated with the account.
6. Domain Expiration:
- If your overdue invoice is for a domain renewal, failure to pay will result in the domain expiring. Once expired, the domain enters a grace or redemption period, during which additional fees may apply to reclaim the domain. After this period, the domain will become available for others to purchase.
We strongly encourage you to keep your payment methods up to date to avoid any service interruptions. If you need assistance with your invoice or payment, please contact our billing department for support.
